A strong team
Balthasar Hauser with daugther Maria and son Richard
The role of the managing director and his impact on the development of Stanglwirt has nothing to do with his family name. “We do not have a two-class society system at Stanglwirt, neither for our guests nor for our employees.” Whoever works at Stanglwirt has to work in a team: “We do not need any lone fighters”. His sister Maria agrees with his approach: “I would never want to see that a good employee has to be let go, just so I can work in the family business. This makes it even better that they needed someone for this position; that I was really needed.” Just like her siblings Richard, Elisabeth and Johannes she has been working at Stanglwirt since she was a schoolgirl, and she did whatever needed doing. She worked as a chambermaid and as a cook in the patisserie, “this is where I learned a lot”, she says today. But after her graduation from school she packed her bags. Her destination: Australia.
Maria Hauser with her mother Magdalena
“It was jumping off the deep end but spontaneous decisions are known to be the best ones.” She studied tourism and hospitality business administration at a private university in Sydney, one of the leading hotel universities in the world. After Sydney, she travelled to the USA and started working as a sales assistant in the only “Leading Hotel” in San Diego and worked her way up to the special event manager position. She organized fashion shows with 2,500 guests and society events with 3,000 guests, including celebrities from Hollywood as well as from the world of business and politics. This is how she knows Governor Arnold Schwarzenegger.”
Maria Hauser and Trixi Moser
In 2006, after 4 years abroad, she had to decide: her father offered her the chance to return to the family business and start as an assistant to the director, but the hotel in San Diego also wanted to keep her. She chose her home in Tyrol: “I am a family-person and it was always clear to me that I would return home someday.” Despite her impressive education and experience in renowned hotels, she started as assistant to hotel manager Trixi Moser. “Even though I knew every corner of my “home”, I had to learn all the operative processes at Stanglwirt. My colleagues trained me and it was a very harmonic working environ ment, right from the start.”
Elisabeth, Richard and Maria Hauser
This spring, together with her brother Richard, she defined her duties more specifically. Since then, Marketing, PR, quality assurance, complaint management and large-scale events like the “Weißwurstparty” are her considerable responsibilities. “Many people are a little scared when they have to talk about complaints. This is a big chance for me: I can show our guests that we take constructive criticism very seriously and that we act on it. They have to see and feel that we do everything in our power to make them feel comfortable.” As a result, she has turned many complaining guests in to regular guests of the house. She always was interested in marketing: “I have always been interested in the creative side of business.” She does not mind, that most people she has to talk to are family members. “It is a unique and wonderful situation, being able to work together with your family. We all have different talents and interests, but our passion for the hotel and our guests unites us.” Her younger brother Johannes, who recently graduated from school and is about to start his tourism education, has set his heart on farming and food & beverage management; her sister Elisabeth has a university degree in tourism and she currently works at a Marriott hotel in Switzerland. Her strengths are administration and human resource management and she organizes conferences and congresses extraordinarily well.
Balthasar Hauser with his son Richard
Richard is the specialist for strategies and structures. Regular guests, employees and family members agree that their mother Magdalena, the heart and soul of Stanglwirt, is also the calm and powerful centre with close relationships to guests. With a lot of love she takes care of the laundry as well as the entire decoration within the house. As a certified hiking guide, she also takes mountain tours with her guests during summer. This polyphonic orchestra is perfectly tuned and chimes in perfect harmony. Creating this kind of harmony is ultimately the job of the “bandmaster”: Stanglwirt’s Balthasar Hauser.