Security for your relaxed stay

As the entry requirements are subject to constant changes, we kindly ask you to inform yourself on the websites of the Federal Ministry of Health, Federal Ministry of the Interior and the Federal Ministry of Foreign Affairs.

Arriving in Austria

Shorter cancellation period
Even though we feel confident about current developments, the past few weeks have shown that situations can change very quickly. For this reason, we will be offering you a shorter period of cancellation for holidays. For further questions please don´t hesitate to contact us at any time under +4353582000 or daheim@stanglwirt.com.

A plan for pleasure
Before you arrive, not only will you be looking forward to your holiday, but you will also be able to plan your stay down to the last detail. To help you do this, we shall send you an e-mail asking you to specify your preferred reservation times for dinner together with your booking confirmation. This will help us to make your stay as enjoyable as possible.

Remember to pack your face mask
When packing your swimming costume and sunglasses, remember to bring a face covering that covers your nose and mouth. However, should you forget this season's "must have", we will be selling reusable masks in the Stangl-Shop.

Our special Stanglwirt welcome
A warm welcome awaits you at the Stanglwirt. However, for the time being, we will avoid any handshaking. We'll also leave hugging for later. But rest assured: we are very much looking forward to seeing you!

Your room will be available from 3 p.m. Please note that, due to the current situation, we are unable to offer any early check-in or late check-out service.

Arriving by car
If you are travelling by car, we would ask that you kindly follow the Kaiserweg (towards Prama) until you reach the hotel reception or you can drive straight into our underground car park and leave your car in one of the available parking spaces. In light of recent events, we regret that we are unable to offer a parking assistance service or valet parking. Nevertheless, our bell boys naturally remain at your service to carry your luggage from your car to your room and vice versa.

Departure
In the spirit of mutual consideration and vitally important cooperation, please keep to our check-out time and vacate your room by 11.00 a.m. to ensure the appropriate cleaning and disinfecting intervals for all our guests. Late check-outs cannot be guaranteed at present.

We would kindly inform you that, owing to current restrictions on the number of people, our wellness worlds may not be used after the check-out time of 11 a.m. on the day of your departure. Thank you very much for your understanding!

Clean conditions have always been a must for us. We are currently continuing with our thorough cleaning and disinfection of all areas and surfaces, using cleaning agents containing disinfectants, in accordance with the latest hygiene standards. The cleaning concept devised for us by Hollu involves increasing the number of cleaning and disinfecting intervals to ensure we look after all our guests and staff.

For clean hands
As it is not always possible to wash your hands wherever you go, a number of hand sanitiser dispensers are provided for guests in the hotel.

New indoor screens
Wherever there is a desk or counter where guests and staff come face-to-face, a protective screen has been installed to reinforce our guests' feeling of safety.

A clean room
Hygiene has always been a high priority for us. All rooms are thoroughly cleaned every day using cleaning agents containing disinfectants, in accordance with the latest hygiene standards.

Turndown service
You are welcome to choose whether or not to take advantage of our daily turndown service in your room. If, for the time being, you would rather our room maids did not come to freshen your room in the evening, please let us know as soon as you check in.

Working with face masks or full-face shields
For your safety, all our staff will be wearing a face mask or full-face shields. You will still be able to see their genuine smiles from their eyes.

Even though there is no possibility of viruses being transmitted through the water in our pools, we have deep-cleaned all the pools in our water worlds and filled them with fresh water from the Stanglwirt's very own spring. Whilst you can expect some new standards in our wellness area, none of them will get in the way of your relaxation.

Please keep a safe distance
Whether in the sauna or in the pool, please keep a distance of at least 1 metre away from other guests. The great thing is that, with our wellness world covering 12,000 m2, keeping your distance is very easy. If you have any questions, our pool attendant will be happy to help you.

Specific rules on social distancing
We would ask you to maintain social distancing of at least 1 metre in all lounge and relaxation areas, saunas, warm-air rooms and steam rooms, and in treated and chlorinated pools. Our natural bathing pond is not chlorinated. Therefore, any guests bathing in it should maintain an increased social distance of 3 to 4 metres. There may be brief moments when recommended minimum distances are breached.

Indoors
In the reception area for the water worlds or saunas and in all washing and toilet facilities, including showers, swimming pools and wet rooms, there is naturally no need to wear a face covering.

Outdoors
We also appeal to your sense of self responsibility here and ask you to maintain sufficient distance (min. 1 metre) between other guests.

Sauna & steam bath
At present, in keeping with statutory provisions, the obligatory wafting process is not allowed in our sauna facilities. Apart from that, there is nothing to stop you enjoying a sauna. Daily between 02.30 and 06.00 p.m. we will add some fragrance oil in the saunas.

In front of every sauna/steam bath, there is information about the maximum number of people who can visit at any one time, and we ask that you keep to this number. Here too, please make sure that you comply with social distancing by remaining the minimum distance (at least 1 metre) away from other visitors – obviously you do not have to wear a face mask when taking a sauna. We are pleased to offer you the opportunity to pay a supplement to book a private sauna infusion treatment for you and your family.

In the pools
In front of every pool, there is information about the maximum number of people who can visit at any one time, and we ask that you keep to this number. Here too, please make sure that you comply with social distancing by remaining the minimum distance (at least 1 metre/in the natural swimming lake 3-4 metres) away from other visitors. Apart from that, there is nothing to stop you enjoying a swim. Obviously you do not have to wear a face mask in the water either.

Massage & beauty
Massage, beauty and hairdressing services are possible without restriction and will be performed in our 15 spacious treatment suites and our hairdressing salon in the usual professional and multiple award-winning manner, in strict compliance with safety and hygiene measures, every day from 9.00 a.m. to 7.00 p.m.

If you want to arrange an appointment, feel free to contact our SPA team unter +4353582000 or spa@stanglwirt.com

We kindly ask you to wear your face mask during SPA treatments, at the hairdresser aswell as in our restaurants, at the buffet and in all public areas of the hotel.

Thank you for your support & understanding!

As well as our rigorous compliance with all safety and hygiene provisions, one thing is certain: you can always enjoy a delicious meal in all of our restaurants.

Clean and tasty
Hygiene and cleanliness has always been the first thing on the menu in all our restaurants and kitchens. For this reason, all dishes will be served by waiters wearing a face mask/visor. We would also ask you to maintain sufficient distance (min. 1 metre) from other guests at buffets and when seated. In addition, we kindly ask you to wear your mask at the restaurants, buffet and in all public areas at the hotel.

Enjoy the outdoors
When the weather permits, you can take advantage of our spacious outdoor eating areas and terraces to enjoy your breakfast, lunch or evening meal whenever you choose. Drink in the fresh air and take in the beautiful views, whilst maintaining sufficient social distance from other guests.

For a relaxed start to the day
Of course, you can enjoy the full extent of our Stanglwirt breakfast buffet as usual between 7.30 a.m. and 11.00 a.m. The need to maintain social distancing, means that you may have to wait a long time before being allocated a table, so we recommend breakfasting outside peak times (9.30 a.m. - 10.30 a.m.).

The newest regulation of the Austrian Federal Government says
that masks have to be worn in all stores, all public authorities and in all public transportation.
We kindly ask you to wear your masks at the restaurants, at the buffet, during SPA-treatments and in all public areas at the hotel.

The comfort of your room
We would like to recommend our room service, which is available daily until 10.00 p.m. to pamper you with fresh meals. If required, these can also be left outside your door and collected again, contact-free. We have created a new menu for this.

Contactless payment
From now on, your bill can be written to your total account securely and conveniently with your room card, so we ask that you take good care of your room card and do not swap it or lose it.

Virtual menu
In all our restaurants, the menus are now available in digital format. All you need is an app, which you can use to scan QR codes, whereupon all the information will be conveniently displayed on your smartphone. The app is not necessary for iOS devices, as you can simply use your camera.

Our events team is on hand to help you plan any meetings or gatherings. We are happy to inform you about any COVID-19 regulations regarding events.

Events include cultural events, sporting events, weddings, funerals, film screenings, exhibitions, openings, conferences, extracurricular educational activities and youth work, training, education and continuing professional development.

If you have any questions on specific requirements and provisions, please contact our events team by
e-mail: event1@stanglwirt.com or call +43 5358 2000-979.

We are all being advised to "go outdoors!". We are therefore continuing to develop our outdoor fitness programme and will continue to keep you informed of current changes. However, if you prefer indoor sporting activities, then please comply with the current safety regulations. Despite access restrictions, you can always make use of the Stanglwirt's appealing indoor fitness facilities.

Ski & Snow
Even in winter 2020/21, nothing stands in the way of your ski & snow pleasure in compliance with official regulations.
All important information about the surrounding ski areas can be found here:
Skiwelt
KitzSki

Tennis
You can enjoy unrestricted access to our eight outdoor courts and six indoor courts. The only restriction is that you must not shake hands at the end of the game.

Riding
We continue to offer you an appealing range of riding activities. For a perfect riding experience, please contact our riding stable team directly so that they can offer you a service that is tailored to suit your requirements and that complies with the current regulations and standards.

Golf
Our golf driving range offers one of the best opportunities for social distancing, allowing you to play a round of golf with no restrictions.

Mountain biking
If you fancy exploring the area on an e-mountain bike, feel free to try one of our bikes for hire any time in the Sport-Eck. Our Sport-Eck team will ensure all equipment is thoroughly disinfected.

Fitness garden
Despite limited access (one guest per 20 m2), our fitness garden covers 500 m2 and offers you plenty of space, as well as a huge selection of the latest training equipment. However, we would ask you to ensure your hands are thoroughly washed or sanitised and that you maintain a minimum social distance of 2 metres from other guests. Naturally, our team also regularly disinfects everywhere thoroughly. As far as our fitness classes are concerned, we must continue to maintain a social distance of at least 2 metres for all indoor and outdoor classes. This means that there will be a maximum number of participants for each class. You will therefore be required to register. Other than this, there are no limits to your sporting ambitions.

We are also absolutely overjoyed that we can continue to be on hand for our youngest guests every day between 9.30 a.m. and 5.00 p.m. In keeping with the great responsibility we feel towards your children, we will do everything we can to ensure that they are as safe as possible in every respect at all times. The general social distancing rule applies. To guarantee this, we will, until further notice, only be supervising a maximum of 10 children (over the age of 3).
Which makes it all the more important to register your children in good time beforehand.

You can rest assured, of course, that the childcare provided will be of the same high quality and on the same scale as before. The children's meal will also continue to be served as usual in our hotel restaurant by appointment - please understand that in light of recent events, neither parents nor siblings who are not simultaneously being cared for may be present until further notice.

Every day from 2.00 p.m. to 5.00 p.m. there will also be a friendly, free crèche at the children's farm for infants over the age of 1.
You must register with the Concierge by 5.00 p.m. on the day before.

As a guest, where do I have to wear a protective covering over my nose and mouth?
The newest regulation of the Austrian Federal Government says that masks have to be worn in all stores, all public authorities and in all public transportation.

For the preservation of a safe holiday environment we kindly ask you to wear your masks at the buffet, in our restaurants, during SPA-treatments and in all public areas at the hotel.

Thank you very much for your support & solidarity!

Hotel-Bar "Auf der Tenne"
You can enjoy a leisurely coffee, tea, cocktail and other delights every day from 10 a.m. to 1 a.m. in our hotel bar "Auf der Tenne". As usual, live acts are a regular feature (in compliance with social distancing rules), providing a musical accompaniment to your evening. Further information can be found in our weekly programme or in the hotel's daily newspaper, "Stangl-Moments.

Taking the lift from A to B
As the minimum distance between people from different households cannot be ensured in the lift, we would ask that you only use our hotel lifts with members of your own party.

Hotel and Lipizzaner stable tours
Tours of our hotel and the Lipizzaner stud are available on request. If you are interested in this, please
e-mail: concierge@stanglwirt.com or call +4353582000 at any time.

Hikes and other activities
We shall continue to run our guided hikes as usual. To ensure compliance with social distancing requirements, we trust you will understand that we cannot allow the maximum number of people to be exceeded. Therefore, you will need to book in advance. All information on guided hikes and a variety of other activities can be found in our weekly programme or our daily newspaper "Stangl-Moments"; alternatively our concierge will be happy to advise you.

If you feel unwell, please stay at home
If you feel unwell or are showing any symptoms of illness, we would request, in the spirit of vital self-responsibility, that you protect all other guests and staff by staying at home. We shall look forward to welcoming you back at a later date.

Taking responsibility for yourself
When visiting us, we automatically assume that you are healthy. In this respect, we also appeal to your sense of self responsibility. If you have a current health certificate, please bring it with you. Tests by experienced doctors can be arranged for you quickly and easily should you wish. Contactless thermometers are also available at the hotel's reception desk if you wish to take your temperature.

At the end of your stay
Even if you would rather not think about leaving us just yet, we would just like to say: if possible, please make cashless payments.

Look after yourself, look after us
We regret that we cannot give any guarantee of each individual guest's and member of staff's health. However, we are sure that we can all play our part in avoiding a second wave of this virus. For this reason, we would appeal to your sense of self responsibility and compliance with the new rules for conduct in your daily, mindful interactions with other people.

Tests
To help you to feel even more safe, our team and the entire Stanglwirt family have been undertaking weekly coronavirus tests on a voluntary basis since our reopening.

We would now like to extend this facility to our guests who can benefit from COVID-19 testing by a certified, Austrian medical laboratory with an officially recognised test and results. This exclusive service is available every Monday between 12.30 and
1.00 p.m.

Samples are tested within 24 hours using the PCR method and you will be informed of the test results directly by your chosen contact method.

To book a verified test, we kindly ask you to register by 4 p.m. on Sunday evening.
Please contact our concierge on extension 902 or at concierge@stanglwirt.com


Potential changes
We are complying with all the rules and measures for social conduct stipulated by law and are doing everything to protect your health and safety. However, at the same time, we also want to respond as flexibly as we can regarding any restrictions or easing of restrictions in individual areas. We will therefore be keeping you up-to-date with all measures and reserve the right to continue to make updates and changes as necessary.