Security for your relaxed stay

There is no quarantine requirement for visitors travelling from countries with low infection rates (as per the European Covid travel traffic light system). Austria's '3Gs' rule (Geimpft – vaccinated, Getestet – tested, Genesen – recovered) also applies. This means you need to provide proof of vaccination, a negative test or recovery from a verified Covid-19 infection.

Requirement to register when travelling to Austria
Only visitors from areas with high infection rates or a variant of concern (as per the European Covid travel traffic light system) are required to register for pre-travel clearance before travelling to Austria.


What applies to me?
On the Wilder Kaiser tourist board website, you can enter where you're travelling from to receive all the travel information you need for your trip.


As the entry requirements are subject to constant changes, we kindly ask you to inform yourself on the websites of the Federal Ministry of Health, Federal Ministry of the Interior and the Federal Ministry of Foreign Affairs.

What you are required to do for your stay
Austria's '3Gs' rule (Geimpft – vaccinated, Getestet – tested, Genesen – recovered) applies at Stanglwirt, meaning you need to provide proof that you have been vaccinated, have tested negative or have recovered from a verified Covid-19 infection (for people from 12 years). This official regulation means that we have to perform checks for the relevant documents at the entrances to our hotel and restaurants. We have a special testing service for guests of our Green Spa Resort and traditional rustic 'Gasthof Stangl' inn – the Stanglwirt testing hut, giving you easy and exclusive access to testing facilities on site. The officially recognised certificate can be given to reception on arrival.
-> You can find out more information below under 'Test facilities'

Certificate and retesting
We politely ask that you carry your proof of vaccination, negative test result or recovery from infection when attending spa treatments, the hairdressing lounge and sessions in the Fitness Garden (for people from 12 years). Spot checks will be performed.
Please note that Austrian government regulations require that you take a new Covid-19 test when the validity for your previous one expires. Guests who have been vaccinated or who have recovered from a verified Covid-19 infection are exempt.

Check-in & Check-out
Your room will be available from 3.00 pm. to ensure cleaning and disinfection of our rooms & suites.

In the spirit of mutual consideration and vitally important cooperation, please keep to our check-out time and vacate your room by 11 a.m. to ensure the appropriate cleaning and disinfecting intervals for all our guests. Late check-outs cannot be guaranteed at present. We would like to kindly inform you that, owing to current restrictions on the number of people, our wellness worlds may not be used after the check-out time of 11 a.m. on the day of your departure.

Thank you very much for your understanding!

Cancellation terms
Bookings at the Stanglwirt may be cancelled free of charge up to 4 weeks prior to your scheduled arrival. Cancellations made up to one week prior to arrival will be charged at 70% of the total cost of your stay. A 90% fee will be charged for cancellations made with less than a week's notice. We recommend that you take out travel cancellation insurance, e.g. from European Travel Insurance AG. There is adjusted insurance coverage considering COVID-19.

A plan for pleasure
Before you arrive, not only will you be looking forward to your holiday, but you will also be able to plan your stay down to the last detail. To help you do this, we shall send you an e-mail asking you to specify your preferred reservation times for dinner together with your booking confirmation. This will help us to make your stay as enjoyable as possible.


Don´t forget your mask
When packing your swimming costume and sunglasses, remember to bring a mask that covers your nose and mouth. Masks have to be worn in shops mandatory in Austria, such as the Stangl shop, Farmer´s shop, Sport-Eck and the Spa shop. Further on it is the wish of the house that you continue to wear the masks at the buffet.

Thank you very much for your support & solidarity!


Our special Stanglwirt welcome
A warm welcome awaits you at the Stanglwirt. However, for the time being, we will avoid any handshaking. We'll also leave hugging for later. But rest assured: we are very much looking forward to seeing you!


Arriving by car
If you arrive by car, we kindly ask you to follow the road "Kaiserweg" (direction "Prama") to the Hotel Reception or to drive directly to our underground parking lot and park your car in one of the free parking spaces there. To make sure that your luggage finds its way safely to your room/suite, our portiers are at your disposal. We are also happy to offer a parking service or valet service. For more security, our Portier team wears a mask.

Departure
In the spirit of mutual consideration and vitally important cooperation, please keep to our check-out time and vacate your room by 11.00 a.m. to ensure the appropriate cleaning and disinfecting intervals for all our guests. Late check-outs cannot be guaranteed at present. We would kindly inform you that, owing to current restrictions on the number of people, our wellness worlds may not be used after the check-out time of 11 a.m. on the day of your departure.

Thank you very much for your understanding!

What you are required to do for your stay
Austria's '3Gs' rule (vaccinated, tested, recovered) applies at Stanglwirt, meaning you need to provide proof that you have been vaccinated, have tested negative or have recovered from a verified Covid-19 infection (for people from 12 years). This official regulation means that we have to perform checks for the relevant documents at the entrances to our hotel and restaurants. We have a special testing service for guests of our Green Spa Resort and traditional rustic 'Gasthof Stangl' inn – the Stanglwirt testing hut, giving you easy and exclusive access to testing facilities on site. The officially recognised certificate can be given to reception on arrival.
-> You can find out more information below under 'Test facilities'

Certificate and retesting
We politely ask that you carry your proof of vaccination, negative test result or recovery from infection when attending spa treatments, the hairdressing lounge and sessions in the Fitness Garden (for people from 12 years). Spot checks will be performed.
Please note that Austrian government regulations require that you take a new Covid-19 test when the validity for your previous one expires. Guests who have been vaccinated or who have recovered from a verified Covid-19 infection are exempt.

Cleaning concept
Enjoying a sense of well-being and feeling safe have always been our top priority here at the Stanglwirt and the two go hand-in-hand. It goes without saying that we have always maintained the very highest standards of hygiene and comply with all guidelines. In line with the special green cleaning concept devised for us in collaboration with the experts at Hollu, we have increased the number of cleaning and disinfecting intervals as we ensure the best possible care for all our guests and staff. In addition, cold fogging devices are used continuously for deep cleaning and disinfection.


For clean hands
As it is not always possible to wash your hands wherever you go, a number of hand sanitiser dispensers are provided for guests in the hotel. Handy disinfectant sprays are handed out at the Reception upon arrival and are also available at the Stangl Shop.


A clean room
Hygiene has always been a high priority for us. Rooms are regularly disinfected using cold fogging machines manufactured by well-known brand Hollu.


Turndown service
You are welcome to choose whether or not to take advantage of our daily turndown service in your room. If, for the time being, you would rather our room maids did not come to freshen your room in the evening, please let us know as soon as you check in.


Also for us applies: tested - vaccinated - recovered
In order to guarantee you maximum safety, the entire Stanglwirt team, the family Hauser and all partners in the house (tour guides, tennis instructors, etc.) adhere to the so-called "3-G rule" (Geimpft – vaccinated, Getestet – tested, Genesen – recovered). For this purpose, our Stanglwirt team members are checked for their current proof of an appropriate test status, recovery or vaccination before starting their service.

Over the past months, Tirol has massively expanded and professionalised its test facilities. As a guest you also have several possibilities to easily take a test. Our team at the Reception and Concierge will be happy to provide you with further information and assistance: +43 (0)5358 2000-999 or -902

Do-it-yourself Antigen test
If you are not vaccinated or have recovered from a verified Covid-19 infection you will find a “Do-it-youself test kit” (Antigen test) automatically on your room.

Tests at short notice
You can get tested without an appointment at sites in Ellmau and Scheffau, which are 5-10 minutes away by car.

Costs: € 25.00 per test

Test sites in the region
You can get tested at official test sites of Tyrol in Kufstein, Wörgl, Kitzbühel and St. Johann free of charge. You need to pre-book the test online:
https://tiroltestet.leitstelle.tirol/

As well as our rigorous compliance with all safety and hygiene provisions, one thing is certain: you can always enjoy a delicious meal in all of our restaurants. Our restaurants and Hotel bar "Auf der Tenne" are open for you at the usual times. Please refer to the weekly Holiday Programme or contact the team for more information.


Clean and tasty
Masks have to be worn in shops mandatory in Austria, such as the Stangl shop, Farmer´s shop, Sport-Eck and the Spa shop. Further on it is the wish of the house that you continue to wear the masks at the buffet.

Thank you very much for your support & solidarity!


For a relaxed start to the day
Of course, you can enjoy the full extent of our Stanglwirt breakfast buffet as usual between 7.30 a.m. and 11.00 a.m. The need to maintain social distancing, means that you may have to wait a long time before being allocated a table, so we recommend breakfasting outside peak times (9.30 a.m. - 10.30 a.m.).


Enjoy in your room
You are welcome to order our culinary delicacies from 7 a.m. to 10 p.m. from our room service team to your room (for a fee).


Virtual menu
In all our restaurants, the menus are now available in digital format. All you need is an app, which you can use to scan QR codes, whereupon all the information will be conveniently displayed on your smartphone. The app is not necessary for iOS devices, as you can simply use your camera.

Events in the Bio- and Wellnessresort are allowed again under appropriate conditions. For the planning of meetings and festivities as well as for questions regarding the Corona guidelines to be observed in the course of an event, our event team will be happy to assist you:
event1@stanglwirt.com or call +43 5358 2000-979.

Go outdoors!
That's the motto for all things sport and fitness on your well-earned break. Our amazing eight outdoor tennis courts give you plenty of space for the perfect serve. Take a ride out on our noble Lipizzaners and enjoy the fresh air and extraordinary panoramic views of the Wilder Kaiser on horseback. Our driving range is also open and ready to welcome you. And that's not all – other sporting and fitness activities include e-mountain bike tours, picturesque hiking tours and excursions, as well as outdoor yoga. We have such a huge range of outstanding outdoor activities, there's something for everyone. If the mountain weather doesn't play ball, our six indoor tennis courts, spacious Lipizzaner riding arena, newly kitted-out Fitness Garden, prize-winning 12,000-m² wellness worlds and much more await you, giving you freedom while in the comfort of the indoors.
We are still running our indoor classes while adhering to current hygiene and safety rules.

Certificate and retesting
We politely ask that you carry your proof of vaccination, negative test result or recovery from infection when attending spa treatments, the hairdressing lounge and sessions in the Fitness Garden (for people from 12 years). Spot checks will be performed.
Please note that Austrian government regulations require that you take a new Covid-19 test when the validity for your previous one expires. Guests who have been vaccinated or who have recovered from a verified Covid-19 infection are exempt.

We are absolutely overjoyed that we can continue to be on hand for our youngest guests. In keeping with the great responsibility we feel, we will do everything we can to ensure that they are as safe as possible in every respect at all times and we look forward to spending a wonderful time together!

We are also absolutely overjoyed that we can continue to be on hand for our youngest guests every day between 9.30 a.m. and 5.00 p.m. In keeping with the great responsibility we feel towards your children, we will do everything we can to ensure that they are as safe as possible in every respect at all times.


Registration
To ensure a wonderful time together, we will, until further notice, be supervising only a limited number of children from 9.30 am. to 5.00 pm. (also in the evening at vacation seasons).

This makes it all the more important to register your child beforehand when making your room reservation or on the day itself at the Children's farm, in good time for the next day.
To optimise our planning for you, it is essential to know exactly how long your child is going to stay with us at the Children's farm.


Parents at the Children´s Farm
In the current situation, parents are not allowed to enter the house of the children's farm. Your children will be given a warm welcome in front of the Children's farm by one of our teachers. Parents are very welcome at the Children´s farm playground and the "Kinderstube" Children´s room.


Children´s meal
The Children's lunch and dinner will be served as usual in our hotel restaurant by appointment only. Please understand that in light of recent events, neither parents nor siblings who are not simultaneously being cared for may be present until further notice.


Créche
Children between 1 and 3 years of age will be cared for as part of the crèche by appointment only every day from 2.00 p.m. to 5.00 p.m., also at the children's farm. Please note that, we can only supervise a limited number of children here too.

Don´t forget your mask
Masks have to be worn in shops mandatory in Austria, such as the Stangl shop, Farmer´s shop, Sport-Eck and the Spa shop. Further on it is the wish of the house that you continue to wear the masks at the buffet.

Thank you very much for your support & solidarity!


Hotel-Bar "Auf der Tenne"
You can enjoy a leisurely coffee, tea, cocktail and other delights every day from 10 a.m. in our Hotel-bar "Auf der Tenne". As usual, live acts are a regular feature providing a musical accompaniment to your evening. Further information can be found in our weekly Holiday Programme or in the hotel's daily newspaper, "Stangl-Moments.


Taking the elevator
As the minimum distance between people from different households cannot be ensured in the lift, we would ask that you only use our hotel lifts with members of your own party.


Hotel and Lipizzaner stable tours
Hotel guests can still attend tours of the Lipizzaner stud, Stanglwirt riding school and the hotel as normal. Further information can be found in our weekly Holiday programme or our daily mail "Stangl-Moments"

Indiviudal requests and private tours can be made at the Concierge desk:
+43 (0)5358 2000-902 or concierge@stanglwirt.com


Hiking tours and other activities
We shall continue to run our guided hikes as usual. To ensure compliance with social distancing requirements, we trust you will understand that we cannot allow the maximum number of people to be exceeded. Therefore, you will need to book in advance. All information on guided winter hikes and a variety of other activities can be found in our weekly Holiday programme or our daily mail "Stangl-Moments"; alternatively our concierge will be happy to advise you.


If you feel unwell, please stay at home
If you feel unwell or are showing any symptoms of illness, we would request, in the spirit of vital self-responsibility, that you protect all other guests and staff by staying at home. We shall look forward to welcoming you back at a later date.


Taking responsibility for yourself
Austria's '3Gs' rule (Geimpft – vaccinated, Getestet – tested, Genesen – recovered) applies at Stanglwirt, meaning you need to provide proof that you have been vaccinated, have tested negative or have recovered from a verified Covid-19 infection (for people from 12 years).


At the end of your stay
Even if you would rather not think about leaving us just yet, we would just like to say: if possible, please make cashless payments.


Look after yourself, look after us
We regret that we cannot give any guarantee of each individual guest's and member of staff's health. However, we are sure that we can all play our part in avoiding another wave of this virus. For this reason, we would appeal to your sense of self responsibility and compliance with the new rules for conduct in your daily, mindful interactions with other people.


Also for us applies: tested - vaccinated - recovered
In order to guarantee you maximum safety, the entire Stanglwirt team, the family Hauser and all partners in the house (tour guides, tennis instructors, etc.) adhere to the so-called "3-G rule" (Geimpft – vaccinated, Getestet – tested, Genesen – recovered). For this purpose, our Stanglwirt team members are checked for their current proof of an appropriate test status, recovery or vaccination before starting their service.


Potential changes
We are complying with all the rules and measures for social conduct stipulated by law and are doing everything to protect your health and safety. However, at the same time, we also want to respond as flexibly as we can regarding any restrictions or easing of restrictions in individual areas. We will therefore be keeping you up-to-date with all measures and reserve the right to continue to make updates and changes as necessary.