Security for your relaxed stay

Everyone who want to enter Austria have to register online in advance (Pre-Travel Clearance). The electronic registration is intended to help improve quarantine control and facilitate contact tracing. The registration form as well as questions and answers about the Pre-Travel Clearance system are available on the homepage of the responsible Ministry of Health.

As the entry requirements are subject to constant changes, we kindly ask you to inform yourself on the websites of the Federal Ministry of Health, Federal Ministry of the Interior and the Federal Ministry of Foreign Affairs.

Your room will be available from 3 p.m. Please note that, due to the current situation, we are unable to offer any early check-in or late check-out service.


Rapid test before check-in
When we start to reopen from 24 January 2021, the Austrian government requires our guests to show that they have obtained a negative PCR test result (taken within the previous 48 hours) before they check in.

We are offering guests extra services, such as the option to pay for an affordable PCR test that you can take on site before departure and a free COVID-19 rapid test to administer straight after checking out.
Please contact our concierge for more information.

To ensure maximum safety, our entire Stanglwirt team, including all partners on site (e.g. ski and tennis instructors) are tested regularly.


Flexible cancellation
As the current situation means that all your plans can change in an instant, we want to offer our guests extra-flexible cancellation terms. You can contact our reservations team at daheim@stanglwirt.com or on +43 (0) 5358 2000

A plan for pleasure
Before you arrive, not only will you be looking forward to your holiday, but you will also be able to plan your stay down to the last detail. To help you do this, we shall send you an e-mail asking you to specify your preferred reservation times for dinner together with your booking confirmation. This will help us to make your stay as enjoyable as possible.


Remember to pack your face mask
When packing your swimming costume and sunglasses, remember to bring a face covering that covers your nose and mouth. However, should you forget this season's "must have", we will be selling reusable masks in the Stangl-Shop.


Our special Stanglwirt welcome
A warm welcome awaits you at the Stanglwirt. However, for the time being, we will avoid any handshaking. We'll also leave hugging for later. But rest assured: we are very much looking forward to seeing you!


Arriving by car
If you are travelling by car, we would ask that you kindly follow the Kaiserweg (towards Prama) until you reach the hotel reception or you can drive straight into our underground car park and leave your car in one of the available parking spaces. In light of recent events, we regret that we are unable to offer a parking assistance service or valet parking. Nevertheless, our bell boys naturally remain at your service to carry your luggage from your car to your room and vice versa.


Departure
In the spirit of mutual consideration and vitally important cooperation, please keep to our check-out time and vacate your room by 11.00 a.m. to ensure the appropriate cleaning and disinfecting intervals for all our guests. Late check-outs cannot be guaranteed at present.

We would kindly inform you that, owing to current restrictions on the number of people, our wellness worlds may not be used after the check-out time of 11 a.m. on the day of your departure. Thank you very much for your understanding!

Clean conditions have always been a must for us. We are currently continuing with our thorough cleaning and disinfection of all areas and surfaces, using cleaning agents containing disinfectants, in accordance with the latest hygiene standards. The cleaning concept devised for us by Hollu involves increasing the number of cleaning and disinfecting intervals to ensure we look after all our guests and staff.


For clean hands
As it is not always possible to wash your hands wherever you go, a number of hand sanitiser dispensers are provided for guests in the hotel.


New indoor screens
Wherever there is a desk or counter where guests and staff come face-to-face, a protective screen has been installed to reinforce our guests' feeling of safety.


A clean room
Hygiene has always been a high priority for us. Rooms are regularly disinfected using cold fogging machines manufactured by well-known brand Hollu.


Turndown service
You are welcome to choose whether or not to take advantage of our daily turndown service in your room. If, for the time being, you would rather our room maids did not come to freshen your room in the evening, please let us know as soon as you check in.


Working with face masks
For your safety, all our staff will be wearing a face mask. You will still be able to see their genuine smiles from their eyes.

As well as our rigorous compliance with all safety and hygiene provisions, one thing is certain: you can always enjoy a delicious meal in all of our restaurants.


Clean and tasty
Hygiene and cleanliness has always been the first thing on the menu in all our restaurants and kitchens. For this reason, all dishes will be served by waiters wearing a face mask/visor. We would also ask you to maintain sufficient distance (min. 1 metre) from other guests at buffets and when seated. In addition, we kindly ask you to wear your mask at the restaurants, buffet and in all public areas at the hotel.


For a relaxed start to the day
Of course, you can enjoy the full extent of our Stanglwirt breakfast buffet as usual between 7.30 a.m. and 11.00 a.m. The need to maintain social distancing, means that you may have to wait a long time before being allocated a table, so we recommend breakfasting outside peak times (9.30 a.m. - 10.30 a.m.).


The comfort of your room
We would like to recommend our room service, which is available daily until 10.00 p.m. to pamper you with fresh meals. If required, these can also be left outside your door and collected again, contact-free. We have created a new menu for this.


Contactless payment
From now on, your bill can be written to your total account securely and conveniently with your room card, so we ask that you take good care of your room card and do not swap it or lose it.


Virtual menu
In all our restaurants, the menus are now available in digital format. All you need is an app, which you can use to scan QR codes, whereupon all the information will be conveniently displayed on your smartphone. The app is not necessary for iOS devices, as you can simply use your camera.

Our events team is on hand to help you plan any meetings or gatherings. We are happy to inform you about any COVID-19 regulations regarding events.

Events include cultural events, sporting events, weddings, funerals, film screenings, exhibitions, openings, conferences, extracurricular educational activities and youth work, training, education and continuing professional development.

If you have any questions on specific requirements and provisions, please contact our events team by
e-mail: event1@stanglwirt.com or call +43 5358 2000-979.

We are all being advised to "go outdoors!". We are therefore continuing to develop our outdoor fitness programme and will continue to keep you informed of current changes. However, if you prefer indoor sporting activities, then please comply with the current safety regulations. Despite access restrictions, you can always make use of the Stanglwirt's appealing indoor fitness facilities.

Ski & Snow
Even in winter 2020/21, nothing stands in the way of your ski & snow pleasure in compliance with official regulations.
All important information about the surrounding ski areas can be found here: Skiwelt KitzSki
In cable cars, waiting and boarding areas at the slope, FFP2-masks are required. These can be purchased for € 2.00 at the cash desk nearby the ski lifts.


Rental services
If you want to explore the winter on (cross-country) skis, you can always try out the appropriate equipment at the Sport-Eck. Our Sport-Eck team will take care of a comprehensive disinfection.


Ski school
Ski courses can be offered as private lessons only. For more information please contact the Stanglwirt Ski school directly at office@ski7.com

Tennis
You can enjoy unrestricted access to our six indoor courts. The only restriction is you must not shake hands at the end of the game.


Riding
We continue to offer you an appealing range of riding activities. For a perfect riding experience, please contact our riding stable team directly so that they can offer you a service that is tailored to suit your requirements and that complies with the current regulations and standards.


Fitness garden
Despite limited access (one guest per 20 m2), our fitness garden covers 500 m2 and offers you plenty of space, as well as a huge selection of the latest training equipment. However, we would ask you to ensure your hands are thoroughly washed or sanitised and that you maintain a minimum social distance of 2 metres from other guests. Naturally, our team also regularly disinfects everywhere thoroughly. As far as our fitness classes are concerned, we must continue to maintain a social distance of at least 2 metres for all indoor and outdoor classes. This means that there will be a maximum number of participants for each class. You will therefore be required to register. Other than this, there are no limits to your sporting ambitions.

We are also absolutely overjoyed that we can continue to be on hand for our youngest guests every day between 9.30 a.m. and 5.00 p.m. In keeping with the great responsibility we feel towards your children, we will do everything we can to ensure that they are as safe as possible in every respect at all times. The general social distancing rule applies. To guarantee this, we will, until further notice, only be supervising a maximum of 10 children (over the age of 3).
Which makes it all the more important to register your children in good time beforehand. You can rest assured, of course, that the childcare provided will be of the same high quality and on the same scale as before.


Children´s meal
The children's meal will also continue to be served as usual in our hotel restaurant by appointment - please understand that in light of recent events, neither parents nor siblings who are not simultaneously being cared for may be present until further notice.


Créche
Every day from 2.00 p.m. to 5.00 p.m. there will also be a friendly, free crèche at the children's farm for infants over the age of 1.
You must register with the Concierge by 5.00 p.m. on the day before.

Protective mask
The newest regulation of the Austrian Federal Government says that masks have to be worn in all stores, all public authorities and in all public transportation. In cable cars, waiting and boarding areas at the ski lifts, FFP2-masks are required. These can be purchased for € 2.00 at the cash desk nearby the slope.

For the preservation of a safe holiday environment we kindly ask you to wear your masks at the buffet, in our restaurants, during SPA-treatments and in all public areas at the hotel.


Hotel-Bar "Auf der Tenne"
You can enjoy a leisurely coffee, tea, cocktail and other delights every day from 10 a.m. to 1 a.m. in our hotel bar "Auf der Tenne". As usual, live acts are a regular feature (in compliance with social distancing rules), providing a musical accompaniment to your evening. Further information can be found in our weekly programme or in the hotel's daily newspaper, "Stangl-Moments.


Taking the lift from A to B
As the minimum distance between people from different households cannot be ensured in the lift, we would ask that you only use our hotel lifts with members of your own party.


Hotel and Lipizzaner stable tours
Tours of our hotel and the Lipizzaner stud are available on request. If you are interested in this, please
e-mail: concierge@stanglwirt.com or call +4353582000 at any time.


Winter hikes and other activities
We shall continue to run our guided winter hikes as usual. To ensure compliance with social distancing requirements, we trust you will understand that we cannot allow the maximum number of people to be exceeded. Therefore, you will need to book in advance. All information on guided winter hikes and a variety of other activities can be found in our weekly programme or our daily newspaper "Stangl-Moments"; alternatively our concierge will be happy to advise you.


If you feel unwell, please stay at home
If you feel unwell or are showing any symptoms of illness, we would request, in the spirit of vital self-responsibility, that you protect all other guests and staff by staying at home. We shall look forward to welcoming you back at a later date.


Taking responsibility for yourself
When visiting us, we automatically assume that you are healthy. When we start to reopen from 24 January 2021, the Austrian government requires our guests to show that they have obtained a negative PCR test result (taken within the previous 48 hours) before they check in.


At the end of your stay
Even if you would rather not think about leaving us just yet, we would just like to say: if possible, please make cashless payments.


Look after yourself, look after us
We regret that we cannot give any guarantee of each individual guest's and member of staff's health. However, we are sure that we can all play our part in avoiding a second wave of this virus. For this reason, we would appeal to your sense of self responsibility and compliance with the new rules for conduct in your daily, mindful interactions with other people.


Potential changes
We are complying with all the rules and measures for social conduct stipulated by law and are doing everything to protect your health and safety. However, at the same time, we also want to respond as flexibly as we can regarding any restrictions or easing of restrictions in individual areas. We will therefore be keeping you up-to-date with all measures and reserve the right to continue to make updates and changes as necessary.